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Reducing the Risk of Theft
Working as and industry to combat crime takes everyone from owners, managers and all associates. Training is key for all employees in proper security techniques this should be considered as important as training as customer service and how to close a sale. If everyone in your store follows careful security procedures, thieves who case your premises will often move on to an easier target. The best way to combat crime is to avoid it totally.
Here are some suggestions on ways to reduce your theft losses:
* Have buzzers or chimes on your doors so that you are alerted when someone enters.
* Make eye contact with each customer who enters your store, greet the customer, and note his or her appearance.
* Have at least two people on the sales floor at all times.
* Wait on only one customer at a time.
* Never turn your back on a customer.
* Never leave a customer alone with merchandise.
* Never leave the showroom unattended, even "just for a minute." You can be especially distracted or tempted to go to the rear of the store if someone asks for gift wrap or when answering the phone.
* Show only one item at a time. If a second item is requested, show it on your own wrist or finger. Some jewelry retailers post a sign saying that their insurance company only permits them to show one item at a time.
* Do not bring entire trays of merchandise or a diamond wallet to the counter when waiting on a customer. Too much value will be exposed to a grab-and-run theft.
* All wall cases, show windows, display cases and showcases must have locks, and be kept in a locked position except when actually removing or returning goods. It is best to have locks that do not permit the key to be removed unless the case lock is in a "locked" position.
* Keep the keys to the showcases on your person, never on a hook or shelf in plain view. Keep the keys on a wrist or other holder so that it is less likely for you to put them down and forget them.
* Be warned many showcases have generic keys, that is, keys that fit all showcases of that type. Anyone with a key to that type of showcase may be able to unlock your showcase and steal your goods. If a generic lock will open your showcases, consider installing unique locks.
* Showcase tops sealed with adhesive can be slit by thieves and lifted to remove goods. Make sure your showcases have secure metal edges or other means to secure the top even if the seal is cut. Inspect the tops and sides of showcases several times a day for evidence of tampering or attempts to lift the top.
* After a customer has handled an item, re-examine it to make sure it is the same item before returning it to the showcase. Do not allow a customer to return an item to a tray.
* Keep all jewelry trays completely filled, either with goods or with markers.
* The most difficult showcases for a thief to get into are the cases in which the back lifts up. It is easier for thieves to reach into cases that slide open from either side.
* Do not let non-employees into work areas, your safe area, and your rest room or behind your showcases.
* Counter display cases should be built in a way that does not permit someone to crawl under them.
* Make sure there are no blind spots in your store in which visibility from another part of the selling floor is obstructed.
* Have an alert system in place in your store. If a suspicious person or situation is spotted, a code word or phrase can be used to alert the other employees that a crime may be underway.
* If a customer is causing a commotion or engages in a loud disagreement, be alert for a distraction theft by an accomplice and call another employee to assist you.
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